Talking Points: Clients To Consumers


Rather than the useful information consumers need to know, most broadcast commercials are filled with meaningless cliches that no one wants to hear. Today’s consumers don’t like being “sold,” but they don’t mind being informed. Here are some talking points that listeners and viewers might like to hear from some of your clients.

Gross margin of profit for remodeler: 25-30 percent
Average sale on kitchen remodel: $25,000-$30,000

What’s most popular, most used room in the house? The kitchen. The kitchen is the “heart and soul” of most homes. Too bad it’s not your heart … your soul. You would never have picked those cabinets and countertops. Those aren’t the appliances you would have chosen. Call us, and let’s make it your kitchen … your heart … your soul.

Gross margin of profit: 42-44 percent
Average sale: $850-$1,200

When you come home and look at the furniture in your house, does it represent the taste and style you’ve evolved to today? Or does it represent the person you used to be 15 years ago? Maybe one new piece of furniture could be the cheapest remodel you could do for a room.

Gross margin of profit after labor: 45-50 percent
Average sale: $1,500

You go to the doctor for a physical, but you ignore one of the most critical parts of your vehicle, your transmission … until it’s too late. New transmissions can cost $3,500. So don’t wait until it needs replacement. Fluid needs changing. The transmission needs cleaning. If your vehicle is slipping out of gear and the engine  runs at high RPMs without any power, you need to come in now. If the transmission is leaking, you need to come in now.

Gross margin of profit: 45-50 percent
Average sale: $80-$100

Making your own clothes is so satisfying, especially with the wide range of designer patterns now available. Instead of trying to conform to the sizes provided by department stores, you can sew to fit your own body. New machines are absolutely amazing.

For younger people: You can’t be a fashion designer if you don’t sew. You can’t be a costume designer for film or theater if you don’t sew.

Gross margin of profit: 30-40 percent
Average sale: $4,000-$5,000

Spas provide pharmaceutical-free pain relief. Spas relieve muscle and arthritic pain. They relieve stress and help you get a better night’s sleep. Spas bring relationships back together again. In many states, a doctor’s prescriptionfor a spa means you pay no sales tax.

Gross margin of profit: 60-70 percent after labor
Average sale: $1,200-$1,500 per year

Join a gym and remain independent longer. Regular exercise boosts strength, flexibility, balance, motor skills, and self-confidence, meaning you will be much more likely to live at home longer and avoid having to move to an expensive assisted-living center.

Gross margin of profit: 50 percent
Average sale: $3,500, between repairs and new installation

If your system is more than 12 years old, it’s probably living on borrowed time. You don’t wait until your car dies before you get a new one — why do you wait until your heating or cooling system fails before you get a new one? Avoid surprise emergencies by planning ahead to get a newer, more efficient one. The only good news when your system goes out is that the new one is likely to be twice as efficient, cutting your electric bill in half. New systems have variable fan speeds, which means they last longer. New systems allow you to program your temperature remotely, from your cell phone. Newer systems have bigger filters that trap more dust, dust mites and their fecal matter, molds, mildews, animal dander, dead skin cells, and even large bacteria.

When your clients realize that your plan for their success is better than theirs, they’ll turn over the keys and let you drive. Do their marketing and advertising thinking for them, and win their confidence.


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