FCC Commissioner Jessica Rosenworcel has tapped Capitol Hill for the latest episode of her podcast Broadband Conversations. Congresswoman Norma Torres was a 911 operator for 17 years for the LA Police Department, and she tells the Commissioner about the 911 call that took her from serving on the city council to serving on Capitol Hill.
“Before a whistle on a fire station blows, an ambulance races, or an air horn blares, it is a 911 professional who takes in a call and sets emergency response in motion,” said Rosenworcel. “I have tremendous respect for 911 operators and Congresswoman Torres, who for 17 years worked as a 911 operator in Los Angeles. Our conversation today sheds light on the stress and strain that 911 operators bear, and Congresswoman Torres discusses what steps can be taken to ensure that 911 operators are given the respect and dignity their work deserves. As National Public Safety Telecommunicators Week continues, I encourage everyone to listen to this episode and to the stories of 911 operators. These operators help keep us safe. They save lives. They are everyday heroes.”