(By Gary Berkowitz) I spent many years working with Bob Morgan at CBS Radio in Rochester, NY. Bob had one belief that really impacted me to the point that, all these years later, I still use this line once or more each day. Bob always said, “Be brilliant with the basics.” With that in mind, check out these six easy-to-implement ideas for a better-sounding radio station.
Fill out your Nielsen SIP (Station Information Packet). They may say you don’t have to, but I say do it. Make sure your SIP is correct, every book. You never know when an editor may need clarification. Why take chance that your information is out of date? You need every quarter hour you can get!
Do you have a “relationship” with your P1s? This the number one way to achieve strong ratings. You can play all the right songs, have all the right sweepers, and the best jingles in the market. If you’re missing that hard-to-describe link that reflects the old saying “People Listen to People They Like,” you’ve got some work to do. Is your station likable? P1s always fuel their favorite radio station with lots of 1/4 hours.
Listener databases still work. A little “old school” can go a long way. Take advantage of technology that is sitting on your desk today and is free. A listener database is a great way to speak to listeners and thank them with special offers that mean something to them. Many stations are wasting this by dumping worthless promotions into these databases. “Here’s what’s happening at WAAA” does not mean anything. It sends out a message that communication from my favorite station is really spam.
Better: Send out an e-mail blast on Wednesday that says when you will play a secret song on Thursday. Give a “special number” to call to win $100. Make sure they understand that this contest is only for them. For $100 a week (less than some spend on lunch) you could set yourself up for a ratings spike.
Change is not adult radio’s friend. About to make an adjustment? Think about it carefully. When changes in programming are made on a whim they might ultimately hurt, or even worse, open up an opportunity for a competitor. By the way, listeners are more aware of on-air changes than we think, so yes, they do hear that “extra spot.” The earlier the better with marketing. If you are marketing for the book, starting early in the book is preferred. Many believe that it takes 60-90 days for changes to affect a rating book. By starting early, you allow the cumulative effect of your marketing to affect the book.
GMs & Owners: Programmers need love too! Have a weekly meeting or lunch out of the station to catch up, and allow your PD quality time for important matters. Tell a jock you heard a good break. Send a note after a jock does a nice job at a remote. Walk by the studio and give thumbs up.
Gary Berkowitz (Berkowitz Broadcast Consulting) is a programming consultant to AC radio. Ph: 248.737.3727